Postgraduate in call management and telemarketing

This postgraduate and telemarketing management postgraduate offers a specialized training in the field, which allows you

- Sensitize about the importance of public service in the image of the institution and in the quality of the service. - Develop communicative skills. - Discover specific applicable points that help us in the telephone attention task. - Establish the care process of the first call to a telese are missing service indicating how to verify the operation of the equipment and the accuracy of the file data - Apply processes to manage incoming calls in a telecare service so that the response to the situation and characteristics of the demands are adapted and the resources are mobilized in each case - Apply administrative and documentary management techniques establishing agendas programming

- Sensitize about the importance of public service in the image of the institution and in the quality of the service. - Develop communicative skills. - Discover specific applicable points that help us in the telephone attention task. - Establish the care process of the first call to a telese are missing service indicating how to verify the operation of the equipment and the accuracy of the file data - Apply processes to manage incoming calls in a telecare service so that the response to the situation and characteristics of the demands are adapted and the resources are mobilized in each case - Apply administrative and documentary management techniques establishing agendas programming

This postgraduate degree in call management and telemarketing center prepares to have a precise vision of the customer service environment, acquiring the timely telemarketing techniques that will help you negotiate and meet the needs of the client successfully.

This postgraduate degree in call management and telemarketing is aimed at professionals from the customer service environment who wish to continue training in the field or acquire knowledge about telemarketing and negotiation techniques.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.