Postgraduate in customer management and CRM maintenance

Educational Institution
Mode On-line
Duration 300 hours
Languages Spanish
Gs. 2.984.000
Pago en cuotas sin intereses Acceso para siempre para consultar tu curso

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Curriculum

Summary

Competition in an increasingly globalized world causes companies to be better, wanting to adapt to new technologies and methods that allow them to have a success position. Thanks to the realization of this postgraduate client management and maintenance of CRM, you will know the fundamental aspects of the administration of a CRM to be able to manage customer relations and have greater control of the situation. You will also learn data maintenance and consultation operations, installation, configuration and administration processes in business resources planning systems and customer relationship management.

Goals

- Know the role of CRM in company marketing. - Learn the differences between CRM and relational marketing. - Know the objectives and benefits of a CRM strategy. - Learn about ECRM as an expansion of the CRM strategy. - Identify the objects of the data dictionary and maintain them using languages and tools provided by the ERP-CRM systems, following the defined design specifications. - Create consultations, reports and forms using the languages and tools provided by the ERP-CRM system to extract and present their information, following the design specifications. - Identify programming techniques and make software components to modify or add functionalities to the ERP-CRM system through programming tools and languages provided by these systems, following the design specifications. - Specify the structures and develop components for handling and collection of information on the data warehouse system in ERP-CRM systems, following given technical and functional specifications.

Professional exits

Customer management / CRM expert.

To prepare you

This postgraduate client management and maintenance of CRM prepares to have a wide vision of the administration of a CRM system, which will allow you to manage the company's relationships with the customers and to be a professional in the field.

Who is it addressed

The postgraduate postgraduate and CRM maintenance is aimed at all those professionally interested or for personal reasons in acquiring knowledge about computer science and communications, learning to carry out and maintain software components in a system for planning business resources and customer relationship management.

Official character

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.

Methodology

Our methodology combines technology, pedagogy and empathy for a tailored learning.

You mark the rhythm, you decide the way and an artificial intelligence accompanies you to learn better, with meaning and purpose.

Realized personalized learning

Your style, interest and level define the route. You are the starting point.

Constructivism in action

Explore, experience and apply. Learning means understanding, not memorizing.

He who accompanies you, not who directs you

Phia, our artificial intelligence assistant guides you without limiting your autonomy.

Evaluation without pressure

Continuous and adaptive feedback. Because learning is a process, not a figure.

Certification

Logo certificado-1

Degree issued by Euroinnova International Online Education, member of the AEEN (Spanish Business School Association) and recognized with academic excellence in online education by QS World University Rankings

Logo certificado-1

Scholarships

EDUCAHUB Scholarships

Make your most accessible training: Finish 0% interest and get personalized scholarships.

In Eduahub we believe that education must be available to everyone. Therefore, we offer a scholarship plan that facilitates your access to practical, current and quality training, eliminating economic barriers.

-25%

Alumni Scholarship: For former students of Eduahub.

-20%

Unemployment scholarship: if you prove to be unemployed.

-20%

Numerous family scholarship: for families with 3 or more children.

-20%

Disability scholarship: For people with disabilities ≥33%.

-15%

Emprende Scholarship: For self -employed that accredit your activity.

-15%

Scholarship recommends: If you come recommended by an alumnus.

-15%

Group scholarship: For joint inscriptions of 3 or more people.

An entire educational universe, on a single platform.

An intuitive environment that guides you to form autonomously and with purpose.

Know more

Learn at your pace

Courses, masters and official degrees. 100% online, flexible and at your pace.

Access from anywhere

Available 24/7 on mobile, tablet or PC. You decide when and how to train.

Phia, your mentor ia

It challenges you, motivates you and customizes your path. Learn with a guide that evolves with you.

LX One Plus: Without limit formation

Unlock soft skills, languages and more. Advances towards integral and continuous formation.