Postgraduate in incoming and outgoing call management in a telecare service

This postgraduate and outgoing call management in a telecare service offers you a specialized training in the field. We must know that for the area of sociocultural services and the community it is very important to deepen and acquire the knowledge of incoming and outgoing calls in a telecare service.

- Organize a working day based on possible daily calls that have to be performed from a telecare service depending on the number, type and priority - Apply processes of carrying out calls that foster periodic contact and foster confidence in the telecare service - Apply information management techniques of calls issued that guarantees the provision of the telecare service indicating the way to prepare reports - Establish the process of attention of the first call to a service process indicating how to verify the operation of the equipment and the accuracy of the file data. - Apply processes to manage incoming calls in a telecare service so that the response to the situation and characteristics of the demands are adapted and the resources are mobilized in each case. - Apply administrative and documentary management techniques establishing agendas programming for monitoring.

- Organize a working day based on possible daily calls that have to be performed from a telecare service depending on the number, type and priority - Apply processes of carrying out calls that foster periodic contact and foster confidence in the telecare service - Apply information management techniques of calls issued that guarantees the provision of the telecare service indicating the way to prepare reports - Establish the process of attention of the first call to a service process indicating how to verify the operation of the equipment and the accuracy of the file data. - Apply processes to manage incoming calls in a telecare service so that the response to the situation and characteristics of the demands are adapted and the resources are mobilized in each case. - Apply administrative and documentary management techniques establishing agendas programming for monitoring.

This postgraduate and outgoing call management in a telecare service prepares you to acquire specific knowledge within the area developing in the student some capacities to develop professionally in the sector, and more specifically in management of incoming calls and outgoing in a telecare service.

This postgraduate postgraduate and outgoing call management in a telecare service is aimed at all those interested in the scope of sociocultural services and the community and want to specialize in management of incoming and outgoing calls in a telecare service.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.