Receptionist-Telephonist Course in offices

Currently in the world of administration and management and within the professional area of information and communication management, more specifically in administrative activities in the relationship with the client, it is very important to know the different communication and customer service processes that must be carried out in each situation. Through this receptionist course, students are offered the appropriate knowledge to receive visits from internal and external clients of the organization, channel oral communications towards appropriate recipients, manage the registration and distribution of written or issued communications, etc. In general, everything related to customer service and reception in offices, either in person or telephone.

Among the objectives of the receptionist course we highlight: - Carry out reception and communication techniques. - Perform customer service functions in the commercial process.

Receptionist-Telephonist in offices.

Thanks to this receptionist course you can acquire the appropriate competences and skills to carry out the customer service process both by telephone and face -to -face in the reception of the office, specializing in tasks such as the channeling and distribution of communications or the drafting of informative or communicative documents.

This receptionist course is directed to all those people who are dedicated to the world of administration and management, more specifically in administrative activities in the relationship with the client, within the professional area of information and communication management that intend to obtain knowledge related to reception and communication techniques.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.