SSCG0111 COURSE TELEASSISTANCE CALL MANAGEMENT (full professional certificate)

Within the world of sociocultural services and the community, it is necessary to know the different fields of telecare call management, within the professional area of ​​social care. Thus, with this course it is intended to provide the necessary knowledge to receive, issue and manage calls to provide the telecare service, managing telematic tools, telephone care techniques and psychosocial and teamwork skills, responding to the needs and demands of users and mobilizing the necessary resources in their case, guaranteeing at all times the quality of the service, the personalized treatment and the confidentiality of the information.

- Attend and manage the incoming calls of the telecare service. - Issue and manage the outgoing calls of the telecare service. - Manage the tools, techniques and skills to provide the telecare service.

- Attend and manage the incoming calls of the telecare service. - Issue and manage the outgoing calls of the telecare service. - Manage the tools, techniques and skills to provide the telecare service.

This training is adjusted to the training itinerary of the SSCG011111 Professional Certificate Telecare call management, certifying having exceeded the different competence units included, and is aimed at the accreditation of the professional competences acquired through the work experience and non -formal training, via which you will choose to obtain the corresponding certificate of professionalism, through the respective calls Publishing the different autonomous communities, as well as the Ministry of Labor itself (Royal Decree 659/2023, of July 18, which develops the management of the professional training system and establishes a permanent procedure for the accreditation of professional competences acquired by work experience or non -formal training).

Within the world of sociocultural services and the community, it is necessary to know the different fields of telecare call management, within the professional area of ​​social care. Thus, with this course it is intended to provide the necessary knowledge to receive, issue and manage calls to provide the telecare service, managing telematic tools, telephone care techniques and psychosocial and teamwork skills, responding to the needs and demands of users and mobilizing the necessary resources in their case, guaranteeing at all times the quality of the service, the personalized treatment and the confidentiality of the information.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor stock market.