UF2705 Course and Management of Passenger Claims

In the field of transport and maintenance of vehicles, it is necessary to know the different fields of passenger assistance, crews, aircraft and merchandise in airports, within the aeronautical professional area. Thus, with this course it is intended to provide the necessary knowledge for the attention and management of passenger claims.

- Define the regulatory regulations in case of claims. - Explain the main incidents that may arise to passengers prior to the exit of a flight. - Describe the use of computer search management systems. - Describe the proceedings of action established for the treatment of deferred, deteriorated, found in room and others.

It develops its professional activity, on behalf of others, in airports of any size, of both public and private nature, in the cargo and passenger terminals, as well as in ramp, depending functional and hierarchically of a superior, and being able to be under their personal level of lower level. In the development of professional activity, universal accessibility principles are applied in accordance with current legislation.

This training is adjusted to the itinerary of the Formative Unit UF2705 ATTENTION AND MANAGEMENT OF PASSENGER CLAIMS, CERTIFY TO HAVE OVERCOME THE DIFFERENT UNITS OF COMPETITION IN THE Different Autonomous Communities, as well as the Ministry of Labor itself (Royal Decree 659/2023, of July 18, which develops the management of the professional training system and establishes a permanent procedure for the accreditation of professional competences acquired by work experience or non -formal training).

This course is aimed at the professionals of the world of vehicle transport and maintenance, specifically in passenger assistance, crews, aircraft and merchandise in airports, within the aeronautical professional area, and all those interested in acquiring knowledge related to the attention and management of passenger claims.

This training is not included in the scope of official regulated training (Infant Education, Primary Education, Secondary Education, Official Professional Training FP, Baccalaureate, University Degree, Official University Master and PhD). It is therefore a complementary and/or specialization training, aimed at acquiring certain skills, skills or aptitudes of a professional nature, being able to be barely as merit in workbags and/or opposition competitions, always within the complementary training section and/or continuous training being always essential to review the specific requirements of the public labor stock of the public labor bag in which we want to present ourselves.